Patient Charter • Clinical Standards & Policies

Terms of Clinical Care & Patient Policies

Transparent clinical and operational guidelines governing consultations, appointment scheduling, cashless corporate claims, and dental warranties across all 3 Electronic City clinics.

Effective: January 2026 DCI Clinical Compliance Patient-Centric Transparency

1. Acceptance of Terms & Medical Consent

By scheduling an appointment, registering as a patient, or utilizing the website and clinical facilities of The Dentist (The Dentist Clinical Management, Electronic City, Bangalore), you agree to be bound by these Terms of Clinical Care. Dental treatment requires a collaborative relationship between patient and clinician based on mutual respect, accurate medical disclosure, and clinical compliance.

2. Clinical Diagnosis & Informed Consent

All medical and dental procedures require thorough clinical evaluation:

  • Diagnostic Imaging: Digital X-rays (RVG / OPG / CBCT) are medically necessary prior to irreversible interventions (such as root canal treatments, surgical extractions, or implant placement). Refusal of necessary diagnostics limits our legal ability to administer safe care.
  • Medical Disclosure: Patients must fully disclose all pre-existing systemic conditions, active medications (blood thinners, bisphosphonates, insulin), allergies, and pregnancy. The clinic is not liable for complications arising from undisclosed medical history.
  • Informed Consent: Prior to any major procedure, written informed consent explaining the clinical benefits, expected outcomes, potential risks, and alternative options will be provided and discussed.

3. Appointments & Cancellation Policy

We operate an on-time clinical schedule to respect our patients' time and prevent waiting room crowding:

  • Punctuality: Please arrive 10 minutes prior to your scheduled slot for sanitization and vitals check. Patients arriving more than 15 minutes late may need their appointment adjusted to prevent delaying subsequent scheduled patients.
  • Rescheduling Courtesy: If you must reschedule or cancel, please notify us at least 4 hours in advance via call or WhatsApp.
  • Emergency Prioritization: Acute trauma and severe pediatric/adult facial swellings will occasionally take clinical priority. We appreciate your gracious understanding in such rare emergency triage situations.

4. Treatment Planning & Care Terms

We take pride in 100% clinical transparency and patient-first care:

  • Treatment Planning: Before initiating multi-stage procedures (such as dental implants, clear aligners, or crowns), patients receive a personalized treatment plan explaining the procedure steps.
  • Payment Modes: We accept all major Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, Cash, and digital payment options.
  • Staged Payments: For multi-visit treatments (e.g. Aligners or Implants), payments are phased across stages (e.g. scan deposit, lab fabrication, final seating).

5. Corporate MediBuddy Cashless Claims

While The Dentist is an authorized empanelled provider for MediBuddy, cashless pre-authorization is governed by the terms of your employer's corporate insurance policy. Any co-pay, non-covered consumables, or amounts exceeding your policy's dental sub-limit remain the patient's responsibility.

6. Prosthetic Warranties & Care Maintenance

Premium CAD/CAM monolithic Zirconia crowns, E-Max veneers, and precision titanium implants carry manufacturer warranties (ranging from 5 years to lifetime warranties). To keep warranties in active standing:

  • Patients must attend scheduled 6-monthly preventive hygiene checkups and cleanings at The Dentist.
  • Warranties cover material fracturing or debonding under normal physiological mastication. Damage caused by external facial physical trauma, sports accidents without mouthguards, or opening bottle caps with teeth is excluded.
  • Patients diagnosed with nocturnal bruxism (teeth grinding) must wear their prescribed protective nightguard.

7. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes or clinical grievances shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.